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| About Us Goodalls Tailors are completely dedicated to your total satisfaction. If you have any suggestions or comments please email us using the link at the bottom of the page. Our Contact details: Goodalls Tailors Butcher Lane, Rothwell, Leeds, LS26 0DB, United Kingdom Phone: 0113 2889944 Email: sales@goodallstailors.co.uk |
| Making A Purchase Once you've browsed our store and decided which items you want to buy, you can choose from a range of Payment Options designed to suit you. Paying online The easiest solution is to make your payment online using one of the following credit/debit cards: Visa, MasterCard, Eurocard, Switch or Solo. All payment transactions are encrypted using SSL encryption. Online payment is powered by WorldPay. Interest Free over 3 months For orders over £300 we can offer terms over 3 months by sending us an initial payment along with 2 post dated cheques. Mail Order Print the completed order form after checking out and send to the indicated address. Payment will be accepted by cheque or credit/debit card. NB. We cannot accept cash payments. Telephone Orders Please quote your order No. and have your credit/debit card ready. When confirmation of order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable. |
| Shipping And Handling Tailored Uniforms Because our uniforms are hand cut and tailored to your measurements they take time to produce. So please be patient. We make every effort to despatch your kit as soon as we can. With the standard delivery option your kit will usually be dispatched within 28 working days. Priority Order If for any reason you need your uniform sooner we offer a Priority option. With a Priority option your uniform will be placed on priority status. Your kit will usually be dispatched within 14 working days. Courier Service For made to measure items UK mainland we use a courier service that enables us to track your order at anytime. From despatch deliveries in the UK are usually within 2 days. Non Made-to-Measure ItemsMedals, badges and accessories usually despatched within 5 working days. You will be notified if for any reason there will be a delay in processing your order.BFPO Deliveries For NI and BFPO we use Royal Mail Parcel Force insured delivery. Usually 2-5 days from despatch. Because of the special nature of the BFPO service we have no way to guarantee the date of delivery once the courier has handed over the parcel. The BFPO service has its own deadlines for holidays and special events. You can check the BFPO deadlines and get more information from the BFPO website www.bfpo.org.uk |
| Back Orders If your item is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait. |
| VAT Charges All prices are denominated in (GB) Pounds Sterling. Vat at current UK rates (currently 15%) will be added to all orders. VAT refunds will be given to all qualifying personnel on receipt of a properly authorised exemption form. (Vat exemption forms can be downloaded from the VAT exemtion page on this site). |
| Guarantee We guarantee all our workmanship is of the highest quality and promise to carry out any alterations free of charge on any tailored uniforms found to be ill fitting. However, in the unlikely event that your not completely satisfied with your uniform and would prefer to return for a refund you must notify us within 7 days following the day of receipt of your order following the procedure outlined below. We will make a full refund within 30 days on faulty or shoddy workmanship. Unfortunately we cannot make refunds on worn, soiled or damaged kits. Refunds or suitable replacements will be offered on all goods found to be of unsuitable quality. This guarantee does not affect your statutory rights. |
| Contacting Us If you need to reach us, please email us using the link on the store page, alternatively, you can call on 0113 2889944 (International +44 0113 2889944) or fax us on or write to us at Butcher Lane Rothwell Leeds LS26 0DB United Kingdom |
| Privacy Policy Goodalls Tailors do not disclose buyers' information to third parties other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party.Cookies are used on this shopping site to keep track of the contents of your shopping cart, to store delivery addresses if the address book is used and to store your details if you select the 'Remember Me' Option. If you turn off cookies, you will be unable to place orders or benefit from the other features that use cookies.The data collected by this site is only used to take and fulfill customer orders. |
| Returns Policy Your rights to return goods are protected under the EU Distance Selling Directive which can be found at http://www.hmso.gov.uk/si/si2000/20002334.htm We will accept the return of non-tailored items only if they are unopened and in their original condition. You must notify us of your intent within 7 days after the day you receive your order. A full refund will be made within 30 days of cancellation. We require our customers to cover the cost of returning unwanted orders. A deduction will be made from the refund for the collection of unwanted goods not returned by the customer. If you are returning an item because of an error on our part or because it is defective, we will be happy to refund the delivery charges incurred in sending the item to you and your costs in returning it to us. To Return an Item: For Made-to-Measure items please email sales@messkitonline.co.uk stating the reason for your dissatisfaction and we will contact you with details of the return procedure. For all other items please enclose a note giving the reason for the return, wrap the package securely and send the package to the address below. In the case of a defective product, please provide a full description of the fault and return the defective item in its original box (if any), with all warranty cards, licences, manuals and accessories. Then send the package to the address below: Goodalls Tailors, Butcher Lane, Rothwell, Leeds LS26 0DB United Kingdom Note: For your protection we recommend that you use a recorded-delivery service. This returns policy does not affect your statutory rights. |